• Shipping & Delivery

Shipping & Delivery

We want your purchasing experience to be as simple and straightforward as possible. We offer a range of delivery options and services to help ensure your Sound Leisure products arrive safely.

This page includes information about:We offer free delivery to mainland UK addresses on many of the products available on our website. In some cases, the delivery charge is included in the displayed price. Where delivery is free or included, this will be clearly stated on the relevant product page.

Deliveries within the UK

We offer free delivery to mainland UK addresses on many of the products available on our website. In some cases, the delivery charge is included in the displayed price. Where delivery is free or included, this will be clearly stated on the relevant product page.

Jukeboxes

All our Classic Jukeboxes include free Standard Delivery to mainland UK addresses, provided the delivery requirements meet the Delivery Terms for Jukeboxes and Large Items shown at the bottom of this page. Please read these terms carefully before placing your order.

Following confirmation of your Sound Leisure jukebox order, we will ask you to complete an online Delivery Questionnaire. We will use the information provided to establish your specific delivery requirements.

If your delivery does not qualify for free Standard Delivery, we will still be able to complete the delivery, but additional charges may apply. A member of our team will discuss the available delivery options and associated costs with you to help ensure your jukebox can be delivered safely and successfully.

Other products

Delivery is free or included in the displayed price for many of our accessories, spare parts and other non-jukebox products. However, this is not possible for every item on our website.

Some products are too delicate, heavy or valuable to send using a standard courier. In these cases, we prefer to deliver them using our own vehicles and staff. Where possible, we minimise delivery costs by grouping deliveries within UK regions.

Where UK delivery is not free or included in the displayed price, the cost of shipping to your location will be calculated after your order has been received. If you are unhappy with the delivery cost provided, you may make your own delivery arrangements or cancel your order and receive a full refund.

Customers are also welcome to collect items from our factory and showroom in Leeds, Yorkshire.

If you would like more information about our delivery options, or would like to receive a quote before making a purchase, please contact us and a member of our team will assist with your enquiry.

Contact Us

Deliveries outside the UK

Yes, Sound Leisure ships jukeboxes and other products worldwide.

Delivery options and costs depend on the product and its destination. In some countries, delivery may be arranged through an approved Sound Leisure distributor or partner. Alternatively, our team can help arrange shipping from our factory in Leeds, or customers can appoint their own shipping agent.

To request a delivery quote, please provide:

  • Your name
  • Your email address
  • Your telephone number
  • The product or jukebox model you are interested in
  • Your delivery country
  • Your full delivery address or postcode
  • Any relevant access information

Once we have these details, a member of our team will contact you to discuss the available delivery options and provide a quote.

REQUEST A DELIVERY QUOTE

Sound Leisure ships jukeboxes and other products worldwide.

Shipping costs are calculated individually and depend on the product, destination and delivery requirements. If you would like a delivery quote before placing an order, please contact us and provide the product you are interested in, your delivery country and your full delivery address or postcode.

Jukeboxes

For jukebox deliveries outside the UK mainland, shipping and packaging costs will be calculated according to the model, destination and chosen shipping method.

If you place an order and are unhappy with the delivery cost provided, you may make your own shipping arrangements or cancel your order and receive a full refund.

In countries or territories where we have an approved distributor or partner, we may recommend purchasing through them. Our local representative can arrange shipping from the UK, manage the relevant import and export procedures and paperwork, deliver and set up your jukebox, and provide ongoing support.

Please note that product prices may vary between countries and territories.

Customers may also arrange shipping through their own shipping agent. In this case, a member of the Sound Leisure team will provide:

  • A collection reference
  • A commercial invoice
  • The agreed collection date and time

Customers must provide Sound Leisure with official documentation confirming that the goods have been exported from the United Kingdom. This may be a Bill of Lading, Air Waybill or another recognised export document.

If suitable evidence of export is not provided, the customer will subsequently be charged 20% VAT on the value of the goods purchased.

Where customers arrange their own shipping, Sound Leisure’s terms are Ex Works Leeds. Responsibility for the goods transfers to the customer’s appointed shipping agent when the packaged goods leave our factory. Any subsequent loss, damage or associated claim must be resolved between the customer and their shipping provider.

Sound Leisure will prepare and package the jukebox for collection by the customer’s appointed shipping agent.

All jukeboxes, including Slimline models, being shipped outside the UK mainland must be suitably packed and prepared for either air or sea freight.

Jukebox Air Freight Packaging

  1. The jukebox is bubble-wrapped.
  2. A horizontal pallet is covered with cardboard.
  3. The jukebox is laid flat on its back on the pallet and secured in position.
  4. An OSB Smartply wooden crate is assembled around the jukebox and secured to the pallet.
  5. Packaging inserts are placed around the jukebox.
  6. An OSB Smartply wooden lid is screwed into position.
  7. The case and pallet are strapped together.
  8. The cost is £200 per jukebox, excluding VAT.

Jukebox Sea Freight Packaging

  1. The jukebox is bubble-wrapped.
  2. A vertical pallet is covered with cardboard.
  3. The jukebox is stood upright on the pallet and secured in position.
  4. An open-topped cardboard box is placed over the jukebox and secured to the pallet.
  5. Packaging inserts are placed around the jukebox.
  6. The cardboard box lid is closed and sealed.
  7. The case and pallet are strapped together.
  8. The cost is £60 per jukebox, excluding VAT.

Please note: The air and sea freight packaging prices shown above were confirmed as correct in September 2026. However, costs may change, so please contact us for an up-to-date packaging and delivery quote before placing your order.

If you would like more information about our delivery options, or would like to receive a quote before purchasing a jukebox, please contact us and a member of our team will assist with your enquiry.

Other products

We can also ship many of our accessories, spare parts and other products internationally. Availability and shipping costs depend on the item and its destination.

If you place an order and are unhappy with the delivery cost provided, you may make your own shipping arrangements or cancel your order and receive a full refund.

Please contact us with the product you are interested in and your delivery address so that our team can confirm the available options and provide a quote.

REQUEST A DELIVERY QUOTE

Contact Us

Delivery Terms (Jukeboxes and large items)

While we make every effort to deliver your order on the agreed date, Sound Leisure Ltd shall not be liable for any failure to complete a scheduled delivery where this is due to circumstances beyond our control.

Free Standard Delivery

Free Standard Delivery is included with our jukebox products for customers whose delivery requirements meet all of the following conditions:

  1. Delivery must be made to a mainland UK address.
  2. Delivery must be to a ground-floor location, not a basement or cellar.
  3. Parking must be available on the property’s driveway or directly outside the property.
  4. The route from the parking location to the property, such as a pathway or driveway, must have a solid concrete, tarmac, paved or gravel surface.
  5. Delivery to the item’s final position within the property must not require the delivery team to go up or down more than two consecutive steps.
  6. The item must be able to reach its final position through existing gateways, doors and other access points without obstruction or additional requirements. Please check the dimensions of your chosen model, as cabinet dimensions vary across our range.
  7. Delivery must take place Monday to Friday, excluding bank holidays, between 9.00 am and 3.30 pm.

Non-Standard Delivery

Non-Standard Delivery applies if any of the conditions above are not met, or if any of the following conditions apply:

  1. Delivery to the item’s final position requires it to be moved across grass or lawn. Additional equipment may be needed to prevent the item from sinking into the soft surface.
  2. Delivery to the item’s final position involves significant slopes and requires the item to be handled by more than one person.
  3. Suitable parking is unavailable, restricted or likely to make delivery more difficult or time-consuming, for example at a city-centre location.
  4. You require a specific timed delivery, a weekend or bank holiday delivery, or delivery outside our standard hours of 9.00 am to 3.30 pm, Monday to Friday.

If your delivery does not meet the Standard Delivery requirements, please contact us before placing your order. A member of our team will discuss the available options and any additional costs with you.

 

Contact Us

Confirm

Are you sure you don't want to choose any extra options?