Purchasing and owning a Sound Leisure Classic Jukebox is a unique experience and one that we intend to ensure is rewarding and trouble free for many years.
While all our products are designed to be easy to use, we know everyone needs a help in hand sometimes, which is why every purchase comes with free lifetime access to our technical support service, including ‘real person’ telephone support.
Real Support by real people
We’re proud to be known as a company that cares about its customers. If you check online you’ll see we score top reviews across the board from the vast majority of our clients, and the most common compliment we are paid is that we really know how to take care of our customers.
That commitment starts the first time we speak to you, and lasts as long as your jukebox journey does, so if you have a problem, can’t figure out how to work a feature or don’t know which replacement stylus you jukebox needs, just drop us an email or pick up the phone and speak to one of our helpful support team.
All our support services are located at our UK premises, staff by fully trained, experiences staff who are happy to assist whatever your inquiry.
All our CD and Vinyl jukeboxes can automatically select and play tracks to save you making selections, but the exact functionality depends on the format of music your jukebox plays (eg CD, vinyl 45 etc.)
The following general information should apply to all models:
To enabled a shuffle mode, press the “shuffle on” button on the remote control. A dot will appear on the jukebox display to confirm “shuffle mode” has been enabled.
Depending on your jukebox model, multiple shuffle modes may be available by pressing the “shuffle on” button multiple times. E.g. CD jukeboxes can shuffle discs (where entire albums are played) or tracks (where individual tracks are played.)
To disable shuffle mode press the “Shuffle Off” button on the remote control. The dot on the jukebox display will disappear to confirm “shuffle mode” has been disabled.
PLEASE NOTE :
as 7″ singles only have one “track” per side, the shuffle ‘disc’ and shuffle ‘track’ produce the same outcome.
due to the nature of the medium, LP mechanisms are unable to select individual tracks from an album therefore the shuffle mode selects and plays random LP sides.
For specific features and instructions relating to your specific jukebox model, please consult your user manual.
If your jukebox is not operating the way you expect, or there is a fault on the system the first thing to do is to check the user manual to ensure you are operating the jukebox correctly. Jukebox manuals can be downloaded from this site, just visit the ‘jukeboxes’ section, click on your model then look for the ‘downloads’ area.
The user manual will detail any error codes or trouble shooting steps which might be applicable, but if you can’t quickly resolve an issue a call or email to our support team is always a great place to get further assistance.
To get in contact with us please visit the ‘contact us’ page and a member of our helpful team will assist with your inquiry.